Had the same issue with my q10 i was attempting to backup and update link said my q10 did not have a blackberry 10 os… then it promptly refused to recognize my phone forgot about that and checked drivers everything was ok there the next step is not to remove link, but to repair it that worked spectacular. Blackberry link does not recognize q10. Page 1 of 2 - usb drive malfunction (not recognised) with blackberry classic on windows 10 - posted in external hardware: im sure this is a very common problem, but ive tried about 10 different.
blackberry link does not recognize q10
Just follow this step
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